Service Request Ticket - # 20178

Service Request Information

CONTACT Name Turner, Robert S.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2007 09:14 AM
Department Phone 88224
Location Email turnerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030637[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5SC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:3B

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Apr 11, 2007 04:36 PM 
****This is an email****
Hey Prof. Turner,

You asked UCS to install a Java Applet running on
website brings up Active X component installation
dialog. Applet fails to run.

I have installed the adobe shockwave 10.1 update
and it appears to work.

-- 
If there are any other issues or problems that
arise with this project please feel free to email
us at ucshelpdesk@wou.edu or to call us at 88925.

Thanks,


Myron Hoeckle
UCS Senior Tech
Western Oregon University
Phone: 838-8925
mhoeckle@wou.edu
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Myron Hoeckle (Student) Apr 11, 2007 04:32 PM 
its working...
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Myron Hoeckle (Student) Apr 10, 2007 12:52 PM 
did a recon of the room, seems to be open after 2
this afternoon.
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Myron Hoeckle (Student) Apr 10, 2007 11:48 AM 
class still in session
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Myron Hoeckle (Student) Apr 10, 2007 10:43 AM 
remoted in stealth like, class was in session
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Joan Guralnick Apr 10, 2007 10:30 AM 
It had to install Shockwave player on my machine 
before it would run.
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Myron Hoeckle (Student) Apr 10, 2007 10:28 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Apr 10, 2007 10:28 AM 
firefox tells you that you are missing a plug in,
and IE7 uses activeX to try and install it.
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Myron Hoeckle (Student) Apr 10, 2007 10:27 AM 
ran the URL and found that it wants update shock
wave 10.1
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Joan Guralnick Apr 10, 2007 10:13 AM 
I meant to add that is fails on every other 
machine they try to access it on.  Other 
simulations under evolution run just fine
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Joan Guralnick Apr 10, 2007 10:12 AM 
It works on 20030637[Edit Inv]. Also runs on the machine 
in NS103. It is failing on both IE7 and FireFox.
the url is
www.pbs.org/wgbh/evolution/sex/guppy/
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Jonathan Guillen Apr 10, 2007 09:15 AM 
The Java Applets are simulations that run on a 
website hosted here on Campus. Some of the 
applets run fine but one in particuar causes IE7 
to bring up a dialog box saying that Active X 
components need to be installed. When the user 
tries to install them, the dialog box pops up 
again. After dismissing that that applet fails to 
run.
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