Service Request Ticket - # 20181

Service Request Information

CONTACT Name Winslow, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2007 09:26 AM
Department Natural Science Division Phone 88206
Location Email winslon@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 2.80GHz
Serial No. CC5T741 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office 2003 Pro from P0046146 installed as Office XP Pro, Acrobat Pro v6.0 from P0046293 transfer to W#20070865

Wired NIC 00:90:27:14:B9:BF

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Apr 10, 2007 03:19 PM 
Task reassigned to Brian Smith.
 Add Attachment
Brian Smith Apr 10, 2007 03:19 PM 
this is fixed. She was missing drivers for her 
color printer
 Add Attachment
Jonathan Guillen Apr 10, 2007 10:34 AM 
User called back. She is avialable now, and 1-3 
in the afternoon. She is available all of 
tomorrow except late afternoon.
Add Attachment
Michael Orr Apr 10, 2007 09:50 AM 
She said that now was not a good time to come by
and that she'll call the helpdesk with a better
time in a few minutes.
 Add Attachment
Jonathan Guillen Apr 10, 2007 09:28 AM 
She has been unable to print to this printer 
since we changed to the RADAR system. The printer 
is in the available printer list, but when she 
selects it the print button is grayed out and no 
options are available.
Add Attachment