Service Request Ticket - # 20185

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2007 10:47 AM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 10, 2007 11:38 AM 
Skyler and I went and handled this.
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Myron Hoeckle (Student) Apr 10, 2007 11:17 AM 
Task reassigned to Brad Dougherty.
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Joe Crowe Apr 10, 2007 10:59 AM 
Please give her admin access as well
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Jonathan Guillen Apr 10, 2007 10:49 AM 
User is in her office all day today and tomorrow, 
but not thursday. She says that in the past 
someone has had to come down and apply all the 
updates for the software on her Mac because she 
does not have the privilages to do so. She tried 
to manually update Firefox herself but was unable 
to.
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