Service Request Ticket - # 20244

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2007 11:24 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Courtney Wehner Apr 12, 2007 02:58 PM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Courtney Wehner Apr 12, 2007 02:56 PM 
She called back and said that she is having the 
same problem. Plus it started to do some other 
wierd things. She is hoping that someone can come 
over and help out. She is there till 3:30p
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Alex Ichinoe Apr 12, 2007 11:43 AM 
I tested it with her on the phone and it didn't
happen again.  We also had a lengthy discussion
about how she is not able to click a mailto link
and Windows wants to open Outlook Express. I
explained that we have no control how MS sets its
default. She wasn't happy and we left it at that.
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Alex Ichinoe Apr 12, 2007 11:32 AM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Jonathan Guillen Apr 12, 2007 11:25 AM 
This sounds like the problem we were having 
eariler today. An email she sent an email at 9am 
and it went through fine, but one she sent at 6am 
and one she is trying to send now are not going 
through.
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