Service Request Ticket

Service Request Information

CONTACT	Name	Lindsay, Lynne	Date	Apr 12, 2007 05:58 PM
	Department	College of Education	Phone	88272
	Location		Email	lindsayl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20020786 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	LaserJet 1300 printer
	Serial No.	SCNBB105148	Location	PDR
	Model	Q1334A	Hostname
	Notes	20PPM, 133MHz processor, 10,000 page duty cycle, extra 250 sheet paper tray	Ink/Toner Refill

TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 13, 2007 04:38 PM	20040373 (HP laserjet 4200/4300) was missing a part! Took the missing part from HL Ref #2 in UCS and installed it. Works like a champ! Closing task.	Add Attachment
Brian Witt	Apr 13, 2007 04:04 PM	20020786 (HP laserjet 1300): Restarted printer and computer, which solved the problem. 20040373 (HP laserjet 4200/4300): HAS NOT been repaired. The rubber track that grabs the paper from the manual tray (tray 1) is not the problem. The paper is getting stuck somewhere after the rubber track.	Add Attachment
Courtney Wehner	Apr 13, 2007 02:30 PM	I called and told Brian W.	Add Attachment
Courtney Wehner	Apr 13, 2007 02:30 PM	She is back in the office till 5p.	Add Attachment
Brian Witt	Apr 13, 2007 12:34 PM	She will be in at 1	Add Attachment
Brian Smith	Apr 13, 2007 12:18 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Apr 13, 2007 12:04 PM	Called and left a VM requesting a convenient time to take a look at the printers.	Add Attachment
Adam Bates	Apr 12, 2007 06:00 PM	20020786 (HP laserjet 1300) will not accept jobs. 20040373 (HP laserjet 4200/4300 in outer office) manual feed tray rollers will not pick up paper.	Add Attachment