Service Request Ticket

Service Request Information

CONTACT	Name	Tish, Twi	Date	Apr 13, 2007 04:43 PM
	Department	Registrar’s Office	Phone	88185
	Location		Email	tisht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050778 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	C5Z5L81	Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	C5Z5L81	Location	ITC Fee Payment (was Reg/Twi Tish)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0054700
	Wired NIC	00:12:3F:95:42:AD

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Brian Smith	Apr 19, 2007 01:58 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Brian Smith	Apr 19, 2007 01:58 PM	I think myron took care of this. Closing it out.	Add Attachment
Joe Crowe	Apr 18, 2007 01:29 PM	Task reassigned to Brian Smith.	Add Attachment
Joe Crowe	Apr 16, 2007 12:36 PM	Single Warranty Parts Requests Confirmation Your Warranty Parts Request for Service Tag # C5Z5L81 has been received at Dell. Warranty Parts Request Tracking # 9608116 has been assigned to your request. Request Submitted : Apr 16, 2007 14:27 Central Time WPR Tracking # : 9608116 Service Tag : C5Z5L81	Add Attachment
Myron Hoeckle (Student)	Apr 16, 2007 12:06 PM	Task reassigned to Joe Crowe.	Add Attachment
Michael Orr	Apr 13, 2007 05:18 PM	Amber light issue. I brought the computer back so we could pull out the power supply. Tested it with the new tester and the Powersupply failed. Looks like we need to replace it. I set her up with a thin client for the time being.	Add Attachment
Courtney Wehner	Apr 13, 2007 04:43 PM	She said all that it did was make the light flash. She tried it a couple of times while I was on the phone with her and that did not help at all.	Add Attachment