Service Request Ticket

Service Request Information

CONTACT	Name	Tish, Twi	Date	Apr 16, 2007 09:42 AM
	Department	Registrar’s Office	Phone	88185
	Location		Email	tisht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040364 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 1g Ultra-Thin Client #BAE-110-00
	Serial No.	MB043030620	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:03:BA:86:77:C5

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Apr 16, 2007 03:38 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Apr 16, 2007 03:37 PM	Everything's working now. As long as she keeps logging into TS8 she should be fine.	Add Attachment
Michael Orr	Apr 16, 2007 03:23 PM	This printer is on radar. Joe said she should be set up so I'm going to go over and have her log off and back on. If it doesn't show up Joe needs to know which terminal server she's logging into so he can set it on that one and we'll have her log into that server from then on. Heading over to make sure she's up and running.	Add Attachment
Nyle Thomas	Apr 16, 2007 01:21 PM	trying to print from internet explorer, still have computer, name of printer Reg.main	Add Attachment
Brad Dougherty	Apr 16, 2007 11:58 AM	I called and left a message requesting some info on what program she's trying to print from. We need to know if she's trying to print from banner or another windows program.	Add Attachment
Audrey Macken	Apr 16, 2007 09:43 AM	She was given a thin client to use while her computer is being worked on, but her printer was not added. She uses the W_regmain printer, wou# 20010882.	Add Attachment