Service Request Ticket - # 20307

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2007 01:07 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050761[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag BWYXG81 Description Inspiron XPS, Pentium M, 2GHz/2MB Cache/533MHz FSB
Serial No. BWYXG81 Location

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0054544

Wired NIC 00:12:3F:E5:13:74


Wireless NIC 00:13:CE:3A:7F:C2

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Skyler Gregory Apr 17, 2007 10:18 AM 
They talked to Mike and said there was a file
missing that they needed. I'm opening this task
back up.
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Brian Smith Apr 17, 2007 09:15 AM 
Task reassigned to Brian Smith.
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Brian Smith Apr 17, 2007 09:14 AM 
called and left a voicemail asking him to reboot 
the machine.
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Brad Dougherty Apr 16, 2007 04:56 PM 
I connected to the machine and looked in the Docs
and Settings folder, I didn't find any temp
profiles. He should be able to just restart and
have it work.
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Skyler Gregory Apr 16, 2007 04:13 PM 
Called and left vm asking for hours of avail.
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Audrey Macken Apr 16, 2007 01:08 PM 
josh Manning called
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Audrey Macken Apr 16, 2007 01:07 PM 
He is getting this message when he logs in to the 
computer. He is also unable to locate any drives.
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