Service Request Ticket - # 20314

Service Request Ticket - # 20314

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Service Request Information

CONTACT	Name	Chang, Sara	Date	Apr 16, 2007 03:02 PM
	Department	Education & Leadership	Phone	88425
	Location		Email	changs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030496 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	44RGQ41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047054
	Wired NIC	00:0C:F1:E0:45:D9

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Apr 23, 2007 01:21 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Apr 23, 2007 01:21 PM	Sent an e-mail to Faye with all of the contact information and the error that she is getting. I am going to close the task since it is now out of our hands.	Add Attachment
Brian Smith	Apr 23, 2007 01:15 PM	changs@wou.edu is her e-mail address. The best way to get ahold of her is through e-mail.	Add Attachment
Brad Dougherty	Apr 19, 2007 02:17 PM	Called and left a message with the office requesting a call back when she's available so we can take a look at her problem.	Add Attachment
Brad Dougherty	Apr 18, 2007 12:43 PM	Task reassigned to Brad Dougherty.	Add Attachment
Connor Rapkoch	Apr 18, 2007 12:35 PM	The error message was "your web access has been disabled contact human resources", and they transferred her here.	Add Attachment
Michael Orr	Apr 17, 2007 09:33 AM	She works Mondays and Wednesdays. She works all day on those two days but the best time to get her is around 9 or 10 o'clock.	Add Attachment
Michael Orr	Apr 16, 2007 05:02 PM	Called, she wasn't in and evidently doesn't have an audix account set up. Left message with the student worker working the desk at 88425. Asked for Sara to call back in with info on the problem. If it's still occuring, if she's getting an error message, when we can come by, etc.	Add Attachment
Michael Orr	Apr 16, 2007 05:00 PM	she was also not in the Education department, but in the Teacher Education department. I've updated the contact info so it should now be accurate, but helpdesk should be confirming this info when the ticket is made.	Add Attachment
Michael Orr	Apr 16, 2007 04:59 PM	The contact info for this person is incorrect. 88471 is not their phone number. Please assign this ticket to Joan Guralnick when the task is complete. Getting contact info right is a responsibility of the Helpdesk.	Add Attachment
Christian Mendez	Apr 16, 2007 03:03 PM	Last Week she set up her account and it was working just fine. And all day today she cannot log into Banner.	Add Attachment