Service Request Ticket - # 20316

Service Request Ticket - # 20316

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Service Request Information

CONTACT	Name	Miller, Mary	Date	Apr 16, 2007 04:57 PM
	Department	Creative Arts	Phone	88461
	Location		Email	millerml@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031186 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224N9NV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	Cubase SE, Adobe Creative Suite Premium v1.3 MAC License (P0052524), MAC OSX10.5 leopard upgrade(originally 10.3) on P0063761
	Wired NIC	00:0A:95:B7:9D:FA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Apr 19, 2007 02:36 PM	I installed the software on this machine and hooked up their b&w laser printer.	Add Attachment
Brian Smith	Apr 19, 2007 02:04 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Apr 19, 2007 02:04 PM	going to take a look.	Add Attachment
Tricia Flaherty	Apr 19, 2007 01:52 PM	Myron or any othjer tech PLEASE just install v1.3 on the station above...the other two stations will be dealt with seperately! I do have a purchase for a new version on a different station but we need to recieve media first. The third station they are talking about is Scott Grim's station and it was only a price inquiry and no purchase or transfer is in the works at this time	Add Attachment
Myron Hoeckle (Student)	Apr 18, 2007 04:06 PM	Tricia is gone!!!! for the day	Add Attachment
Myron Hoeckle (Student)	Apr 18, 2007 03:04 PM	G5 should have had 1.3 on it but it does not. HDD issue its been rebuilt. 20040753: design standard version 3 put on it (price request).	Add Attachment
Brian Witt	Apr 18, 2007 01:39 PM	They're quite confused over there about this. Apparently there are three computers that need software either removed, installed, or transferred. She wasn't too sure what was going on so she is going to call back letting us know the specifics.	Add Attachment
Tricia Flaherty	Apr 16, 2007 05:00 PM	Mary reported it as missing from the this MAC station the license is Adobe Creative Suite Prem v1.3 MAC from P0052524 and is on T:\5. Mac Software\Adobe\Creative Suite Prem 1.3 If it is on the station please let them know how to access it	Add Attachment