Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Todd	Date	Apr 17, 2007 09:14 AM
	Department	Athletics	Phone	88516
	Location		Email	smithto@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040553 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	iMac G5 20 in 1.8GHz Superdrive #Z095
	Serial No.	W8503015PNZ	Location
	CPU	G5 1.8GHz
	OS		Software	MS Office 2004 Pro from P0050866 Playmaker Pro
	Wired NIC	00:11:24:70:16:5C

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jun 07, 2007 04:31 PM	This machine's already updated. Closing ticket.	Add Attachment
Audrey Macken	Jun 06, 2007 01:44 PM	Anytime after noon tomorrow is good. He may be somewhere else on campus and, if that is the case, he can be reached on his cell, 503-997- 8633. He said if he happens to be out and about he can always come back.	Add Attachment
Michael Orr	May 30, 2007 04:00 PM	Called and left vm for times.	Add Attachment
Michael Orr	May 24, 2007 03:58 PM	Called, he's gone until 11am tomorrow. I'll call when I get on shift and try to get this taken care of.	Add Attachment
Jonathan Guillen	May 24, 2007 10:44 AM	User called back. They're available today to have this done.	Add Attachment
Michael Orr	May 21, 2007 03:53 PM	Since we're ready to do this now I called and left vm for a time to come by and take care of it.	Add Attachment
Michael Orr	Apr 17, 2007 10:14 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Apr 17, 2007 10:14 AM	This is a 10.3 MAC issue. Notified the user that we're working on a fix for this issue. I'm closing the ticket and flagging it under myself so we can notify the user when the problem is resolved.	Add Attachment
Jonathan Guillen	Apr 17, 2007 09:18 AM	Todd was unsure whether or not a task already exists for this, and I could not find one. Todd says that a note was left on the desk with Skyler's name and the helpdesk extention but no instructions. The network drives need to be mapped.	Add Attachment