Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Travis	Date	Apr 17, 2007 09:47 AM
	Department	Athletics	Phone	88384
	Location		Email	wardt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040957 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag		Description	OptiPlex GX280 , Pentium 4, 3.20GHz,1M,800MHz, FSB
	Serial No.		Location	ITC Fee Payment (was Brad Saidon, HPE)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRo 2003 from P0053370
	Wired NIC	00:12:3F:8A:8F:81

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
James Varieur	Apr 19, 2007 05:11 PM	Called back to let us know everything is good, he is happy: )	Add Attachment
Michael Orr	Apr 19, 2007 04:32 PM	Called to make sure that the problem had not reoccured. Got vm and left message.	Add Attachment
Michael Orr	Apr 17, 2007 10:41 AM	Noise is gone, system was running fine. I rebooted and did the ctrl-alt-D hard drive diagnostic. Passed no problem. He'll call back in if it happens again. I'm putting the ticket flagged under me in case he calls in again. Please reopen under me if he calls back in.	Add Attachment
Michael Orr	Apr 17, 2007 10:23 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Apr 17, 2007 10:23 AM	Going over.	Add Attachment
Jonathan Guillen	Apr 17, 2007 09:49 AM	Travis will be in the Gym from 2 - 4pm. The noise started when he turned it on today. It sounds like a grinding noise. Computer seems to function fine otherwise.	Add Attachment