Service Request Ticket

Service Request Information

CONTACT	Name	Olson, Camron	Date	Apr 17, 2007 11:43 AM
	Department	Athletics	Phone	88516
	Location		Email	olsonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050761 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	BWYXG81	Description	Inspiron XPS, Pentium M, 2GHz/2MB Cache/533MHz FSB
	Serial No.	BWYXG81	Location
	CPU	Pentium M 2.0 GHz
	OS		Software	MS Office Pro 2003 from P0054544
	Wired NIC	00:12:3F:E5:13:74
	Wireless NIC	00:13:CE:3A:7F:C2

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Apr 17, 2007 12:11 PM	he went through and cleaned the machine he had defragmented as well, the machine wasn't getting the correct IP so I was able to get it working once that was fixed.	Add Attachment
Myron Hoeckle (Student)	Apr 17, 2007 11:48 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Apr 17, 2007 11:48 AM	on the way	Add Attachment
Jonathan Guillen	Apr 17, 2007 11:46 AM	Couch Olson said Couch Manning called in about this yesterday, but we don't have an entry for a Manning (other than Terry), and I could not find a task concerning the issue. Every time they try to log into the laptop it says that the profiles could not be loaded. They need the Laptop up and running ASAP for an event today.	Add Attachment