Service Request Ticket - # 20347

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2007 01:34 PM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Apr 19, 2007 04:28 PM 
This printer turns out to only work with the one
wireless print server. That wireless print server
only works with a single subnet. Since wireless is
its own subnet on our network this means taht only
wirelessly networked computers would be able to
print to it. This is uesless. We're returning both
the printer and print server for new items.

Closing ticket.
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Michael Orr Apr 18, 2007 03:07 PM 
This ticket is an outgrowth of ticket 19753.
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Joe Crowe Apr 18, 2007 01:29 PM 
Task reassigned to Michael Orr.
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Paul Lambert Apr 17, 2007 04:15 PM 
Task reassigned to Joe Crowe.
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Paul Lambert Apr 17, 2007 04:14 PM 
set up in bradford and DNS/DHCP info changed. 
ip=140.211.124.3 mask=255.255.255.0
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Joe Crowe Apr 17, 2007 02:27 PM 
Task reassigned to Paul Lambert.
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Joe Crowe Apr 17, 2007 02:27 PM 
Paul, please assign to Travis for DNS/DHCP when
you are done.
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Joe Crowe Apr 17, 2007 02:27 PM 
0020004bbe72 is the mac of the wireless device. 
Please replace the entry for bookman.  This is
wireless, so I'll ask Paul to allow in Bradford first.
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Tricia Flaherty Apr 17, 2007 01:34 PM 
I put invoice for adapter and invoice in tech 
inbox for you
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