Service Request Ticket - # 20357

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2007 06:19 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040143[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.8GHz
Serial No. jsf8h51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software

Wired NIC 00:11:11:0E:DD:4A

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Apr 19, 2007 12:16 PM 
Computer has been updated and the problem should
be fixed.
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Skyler Gregory Apr 19, 2007 12:04 PM 
It was an automated restart because of a windows
update. I'm checking for more updates and then
refreezing.
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Skyler Gregory Apr 19, 2007 11:52 AM 
I'm at the library so I'll take a look.
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Skyler Gregory Apr 19, 2007 11:52 AM 
Task reassigned to Skyler Gregory.
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Jonathan Guillen Apr 19, 2007 11:24 AM 
User called back. As far as she knows, it was 
spontaneous and the student did not initiate the 
restart.
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Brad Dougherty Apr 18, 2007 09:05 AM 
I called and left a message requesting info on if
the student initiated the shutdown or if the
machine did it spontaneously. 

I also mentioned that if the machine has
Deepfreeze (which I'm assuming it does.) the file
is not retrievable.
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Adam Bates Apr 17, 2007 06:26 PM 
A student was working on the machine when the 
message "this computer will reboot in 60 sec." 
popped up. The student tried to save her work but 
the machine rebooted (in about 10 sec.). Janeanne 
would like to know if more time can be given for 
the user to save their work and if the student's 
doc. is really gone (she did not save prier to 
the reboot).
Student: Breanna Dieringer (bdieringer06)
Phone #: 360-931-5462
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