Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Apr 18, 2007 12:47 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060460 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client #NTC-10Z-00
	Serial No.	0639YB0A50	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro Plus 2007 installed as Office Pro 2003 from P0059792
	Wired NIC	00:14:4F:57:AA:77

TECHS	Submitted by	Connor Rapkoch	Contact	crapkoch06@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Apr 20, 2007 09:53 AM	mallard was unresponsive this morning... I rebooted it and it flied.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2007 11:42 AM	went there was no real delay... Joe had mentioned if there was a lot of jobs at the time of her printing then it would be slower then if it was idle. I will see this for myself tomorrow at 9 AM	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2007 11:07 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2007 11:07 AM	omw to investigate.	Add Attachment
Myron Hoeckle (Student)	Apr 18, 2007 04:47 PM	called and asked her if it is a problem from ts3 or not.	Add Attachment
Brian Witt	Apr 18, 2007 01:22 PM	OK, the printer is not the issue, it's a thin client (20060460). Anytime a user tries to print from this thin client, it takes a long time to print. This is the case for any application she prints through, but it is extremely slow when printing from VIKING WEB.	Add Attachment
Brian Witt	Apr 18, 2007 01:14 PM	Left a voice mail asking for some specifics(Who is trying to print, what printer, what application is being used)	Add Attachment
Connor Rapkoch	Apr 18, 2007 12:51 PM	Student is here this afternoon until 3:30. Not here on Friday. Cottage office 203. Caller (Cara Groshong) is in 207. Student is Elisa indra. Printer has been slow for quite a while. Cara will be in all day and can give access to office.	Add Attachment