Service Request Ticket - # 20405

Service Request Information

CONTACT Name Kneece, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2007 08:36 AM
Department Phone 88587
Location Email kneecek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 20, 2007 11:40 AM 
I completely re-setup the printer. It's working now.
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Brad Dougherty Apr 20, 2007 08:55 AM 
Task reassigned to Brad Dougherty.
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Audrey Macken Apr 20, 2007 08:39 AM 
The printer and computer say they are on single-
sided prints, but keep printing double sided.  
Tray 3 is the default tray, but it will not 
default to it. They have to manually select it. 
printer # is 20020670[Edit Inv]
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