Service Request Ticket

Service Request Information

CONTACT	Name	Alderson, Kathryn L.	Date	Apr 23, 2007 08:03 AM
	Department		Phone	88441
	Location		Email	aldersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020697 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3F55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204
	Wired NIC	00:07:E9:78:5A:FA

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Apr 25, 2007 12:03 PM	7 was already installed. They had a demo version of CS2 installed. I uninstalled CS2.	Add Attachment
Brad Dougherty	Apr 25, 2007 11:50 AM	Task reassigned to Brad Dougherty.	Add Attachment
Tricia Flaherty	Apr 25, 2007 09:53 AM	I also updated invetory record with current version info as well	Add Attachment
Tricia Flaherty	Apr 25, 2007 09:51 AM	The only version of Photoshop that would be valid to install on this machine is Photoshop v7 NOT v9 I have updated T:\Adobe Photoshop\PhotoShop 7.0 with serial and purchase info, this machine gets it's license from a purchase on P0042186 for 17 licenses for Library staff machines. If they dispute the version they can contact me directly	Add Attachment
Audrey Macken	Apr 23, 2007 10:17 AM	Its Version 9 of Photoshop.	Add Attachment
Myron Hoeckle (Student)	Apr 23, 2007 09:13 AM	Called left a vm.	Add Attachment
Joan Guralnick	Apr 23, 2007 09:09 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Audrey Macken	Apr 23, 2007 08:04 AM	This is the computer at the info desk. They are getting a message saying it needs to be reactivated and is asking them for a serial number.	Add Attachment