Service Request Ticket - # 20437

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2007 11:11 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020643[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude C640, P4-2.4GHz, 14.1 inch SXGA+ NIC
Serial No. HBHPT21 Location PDR

CPU Pentium 4-2.40GHz


OS Unknown Software Office XP Pro from P0043102
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Apr 24, 2007 02:34 PM 
Task reassigned to Brian Smith.
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Brian Smith Apr 24, 2007 02:34 PM 
she was trying to log into mash without being 
connected to the network. They said that there is 
nothing wrong with the laptop.
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Brian Smith Apr 23, 2007 12:57 PM 
called and talked with someone who had not dealt 
with the student.  She left a note for someone to 
call us back. The computer is not over there 
currently. I am thinking that the student was 
trying to connect to MASH without having a 
network connection.
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Brian Witt Apr 23, 2007 12:14 PM 
Called SEP and left a VM to verify the service
request.
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Audrey Macken Apr 23, 2007 11:14 AM 
She checked this computer out from SEP and is 
bringing it back to that office immediately (eta 
about 5 min). The message says 'System cannot log 
you on because the domain Mash is not available.'
Also, the power cord seems to be broken. It 
frequently breaks the connection if it is in the 
wrong position.
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