Service Request Ticket - # 20443

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2007 02:13 PM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020697[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3F55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204

Wired NIC 00:07:E9:78:5A:FA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 23, 2007 02:30 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 23, 2007 02:30 PM 
The month had been changed. I set it to the proper
month and then they were able to log back in.
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Audrey Macken Apr 23, 2007 02:15 PM 
A student worker called to say that he is unable 
to login to the computer. He gets a message that 
says the time on the computer is different from 
the time on the network. His name is Nicolas 
McKelzey and he will be in until 2:50.
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