Service Request Ticket - # 20449

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2007 08:35 AM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030721[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag BVC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. BVC0Y41 Location Storage Was Lori Palmer

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FE:C0

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 24, 2007 09:45 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 24, 2007 09:45 AM 
I ran the java update. Hopefully that fixed it.
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Jonathan Guillen Apr 24, 2007 08:58 AM 
User called back. The error occured again. She 
clicked on the java update as advised but it 
didn't do anything.
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Skyler Gregory Apr 24, 2007 08:50 AM 
Couldn't reproduce the error. I'm closing the ticket.
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Skyler Gregory Apr 24, 2007 08:42 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Apr 24, 2007 08:38 AM 
Java Updater I believe. Probably needs to be
reinstalled.
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Jonathan Guillen Apr 24, 2007 08:36 AM 
Error occurs every time she logs in.
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Jonathan Guillen Apr 24, 2007 08:36 AM 
And needs to be shut down. Has been happening for 
a week. User is able to use windows normally 
after dismissing the error dialog.
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