Service Request Ticket - # 20454

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2007 10:20 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020698[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 5QW4X21 Description Dimension 4600, P4-2.80GHz
Serial No. 5QW4X21 Location was PS unit - Reserves Room

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Acrobat 6.0

Wired NIC 00:07:E9:78:12:E5

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Apr 24, 2007 11:34 AM 
student workers default printer was set to the
writing center.
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Myron Hoeckle (Student) Apr 24, 2007 11:14 AM 
Task reassigned to Myron Hoeckle.
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Jonathan Guillen Apr 24, 2007 10:23 AM 
The library uses a local printer (#20008383), not 
attached to MASH, to print documents from their 
Circulation software. Today, whenever they select 
the local printer and print a document, the 
document is instead sent to the Writing Center's 
printer. They sometimes print confidential stuff 
so this is a serious issue. 

They are using an application called PrintWiz 
that somehow resizes the document so that it is 
printed in a special 11 x 19 size. PrintWiz is 
reporting that the pages are being printed at the 
Writing Center.
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