Service Request Ticket - # 20469

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2007 07:40 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 25, 2007 10:15 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 25, 2007 10:15 AM 
I had Travis log him off TS4. That fixed his issue.
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Brad Dougherty Apr 25, 2007 08:48 AM 
I called and left a message requesting availability.
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Mark Lyons Apr 25, 2007 07:41 AM 
Bruce says that he is having trouble logging into 
ts4 from his thin client. When he tries to log in 
it just gives him a blue screen.
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