Thunderbird's all set up. She seemed happy.
Closing ticket, but keeping it flagged under me
for a while to make sure she's happy.

Task reassigned to Michael Orr.

Both pdf files that are crashing Outlook and ones
that are NOT crashing Outlook are PDF version 1.2
so no luck there.

She called back because she couldn't remember if 
she returned Brad's call about this. It appears 
that she did.

The forwarded attachment crashed Outlook for me. I
was using the April connector and everything. not
sure what exactly is causing the problem.

The user is able to access the PDF files from the
web based email.

Remote connected. Just trying to open the pdf file
through outlook crashes outlook. The file doesn't
open in acrobat nor can you do a save as of the file.

She called leaving her availability:
Here today until 5:00pm. 

She gets into her office at 10:00am and will call 
back then if no one has made contact with her 
today.

****This is an email****

Hi,
 
A couple of weeks ago, you helped me with an 
Outlook problem. I wasn't able to open some pdf 
documents that I received from Hamersly Library. 
Mike fixed that problem, but since then a new 
strange thing has happened twice (most recently 
this morning). On both occasions, Outlook closed 
when I tried to open a pdf document received via 
e-mail from the library. This hasn't happened 
with other documents I've received from them.
 
Thanks,
Peggy Malloy
Teaching Research
88598