Service Request Ticket - # 20492

Service Request Ticket - # 20492

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Service Request Information

CONTACT	Name	Deets, Amber	Date	Apr 25, 2007 03:24 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010685 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400, Pentium 4-1.6Ghz
	Serial No.	1FZWC11	Location	PDR
	CPU	Pentium 4-1.6GHz
	OS	Unknown	Software	Office XP Pro from P0036717
	Wired NIC	00:02:B3:88:8C:C1

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	May 24, 2007 10:43 AM	they will keep the thin client until they are ready closing and flagging.	Add Attachment
Myron Hoeckle (Student)	May 14, 2007 08:27 AM	still haven't ordered it, she still has the thin client.	Add Attachment
Myron Hoeckle (Student)	May 10, 2007 10:17 AM	still haven't ordered it	Add Attachment
Myron Hoeckle (Student)	May 02, 2007 02:28 PM	they have to walk through some more red tape.	Add Attachment
Myron Hoeckle (Student)	Apr 27, 2007 09:16 AM	called and gave her an update of the situation.	Add Attachment
Myron Hoeckle (Student)	Apr 27, 2007 09:15 AM	the last two were for task [20317]	Add Attachment
Myron Hoeckle (Student)	Apr 27, 2007 09:06 AM	Bruce, The MAC ID of the VP-200 in question is 00-0F-3D-7A-B3-E9. If you need any other information let me know. -- Thanks, Myron Hoeckle UCS Senior Tech Western Oregon University Phone: 838-8925 mhoeckle@wou.edu	Add Attachment
Myron Hoeckle (Student)	Apr 27, 2007 08:51 AM	**This is an email** Myron, What is the MAC ID of the VP-200 you're having trouble with? Thank you for contacting Sorenson VRS Technical Support. Sincerely, Bruce Sr. Support Sorenson Communications VP. (801) 287-9403 TTY. (866) 877-9826 V. (801) 287-9403 F. (801) 287-9495 E. vrssupport@sorenson.com W. www.sorensonvrs.com/support ______________ Relay on the go - when you are away from your Sorenson videophone by using Sorenson IP Relay(tm)! We invite you to place a free Sorenson IP Relay call by visiting www.siprelay.com.	Add Attachment
Myron Hoeckle (Student)	Apr 26, 2007 11:55 AM	Replaced everything that I could cannibalize, tested the power supply.	Add Attachment
Myron Hoeckle (Student)	Apr 26, 2007 10:17 AM	brought her a thin client as I told her I would do.	Add Attachment
Connor Rapkoch	Apr 26, 2007 08:11 AM	Amber called back checking on the progress of this task. She said Myron told her she might be able to use a ghost writer computer for the time being. Wanted to be called back regarding the progress of this task because she is currently working without a computer.	Add Attachment
Myron Hoeckle (Student)	Apr 25, 2007 03:49 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Apr 25, 2007 03:49 PM	stopping by	Add Attachment
Christian Mendez	Apr 25, 2007 03:26 PM	Was using Pandora (Radio), she opened up a worksheet file. Screen flashed a few times, then computer shut down. This Just happened, it wont turn on, but she does have a Green light on tower itself.	Add Attachment