Service Request Ticket - # 20493

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2007 03:28 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051155[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00CA Location PDR

CPU Unknown


OS Unknown Software
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Apr 25, 2007 04:51 PM 
ran script.... fixed
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Michael Orr Apr 25, 2007 04:39 PM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Michael Orr Apr 25, 2007 04:39 PM 
****This is an email****

Alex,

Went over to the library on a help desk ticket
where they were complaining about the usb thumb
drives not working right. Checked it out and my
Dell thumb drive that Joe gave me wasn't detected.
Joe told me to give you the IP of the server it
was connecting to so you could make sure the Temp
files are working properly.

When I checked the first time the IP I was given
was 140.211.127.49. The next 6 times it was
140.211.127.50. The USB Thumb Drives still
wouldn't work. And yes, I was checking in USB on
Remote Desktop, not looking for a normal thumb
drive icon.

If there's any other info you need that I can give
you let me know. I've copied this email to the
ticket and assigned it to you.

Mike Orr
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Michael Orr Apr 25, 2007 04:35 PM 
Thumb drive didn't work properly. I'm emailing
Alex with the IP of the server so he can make sure
the temp directories are working properly.
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Michael Orr Apr 25, 2007 04:14 PM 
Heading over with a thumb drive. We shall see who
believes in whom...
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Christian Mendez Apr 25, 2007 03:29 PM 
Thin Client #8 in the Library does not recognize 
USB Drives, they just discovered this today.
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