Service Request Ticket

Service Request Information

CONTACT	Name	Udell, Tom	Date	Apr 26, 2007 08:34 AM
	Department	The Research Institute	Phone	88785
	Location		Email	udellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060388 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	52ZDZB1	Description	Dell Inspiron 6400 1.66GHz/667MHz FSB laptop
	Serial No.	52ZDZB1	Location	ready for PDR
	CPU	Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)
	OS	Unknown	Software	MS Office Pro 2003 from TRI License
	Wired NIC	00:15:C5:B8:51:1D
	Wireless NIC	00:18:F3:55:8B:7A

TECHS	Submitted by	Connor Rapkoch	Contact	crapkoch06@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Apr 30, 2007 12:59 PM	he had a trojan that was downloaded with a video codec. It has been cleaned.	Add Attachment
Brian Smith	Apr 30, 2007 11:19 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Apr 30, 2007 11:19 AM	going to go take a look.	Add Attachment
Audrey Macken	Apr 30, 2007 09:49 AM	He will be available, or at least close by, all day. The laptop is at his desk, and his office will be open all day.	Add Attachment
Brian Witt	Apr 27, 2007 12:27 PM	No one there when I stopped by.	Add Attachment
Brian Witt	Apr 27, 2007 10:50 AM	Call was immediately forwarded to voicemail, but did not leave message.	Add Attachment
Michael Orr	Apr 26, 2007 12:54 PM	Called, left vm since it's been 4 hours since our last call.	Add Attachment
Michael Orr	Apr 26, 2007 10:44 AM	Called again, no answer. Didn't leave vm.	Add Attachment
Michael Orr	Apr 26, 2007 09:52 AM	Called, no answer. Didn't leave vm.	Add Attachment
Brian Witt	Apr 26, 2007 09:06 AM	Left VM for times	Add Attachment
Connor Rapkoch	Apr 26, 2007 08:35 AM	systems alert is popping up for about a week on laptop.	Add Attachment