Service Request Ticket - # 20499

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2007 10:04 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4


TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Courtney Wehner Apr 26, 2007 04:41 PM
She said that the only problem was that the room 
that holds the connections over heated. So next 
time this happens she said you should check this 
first. 
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Courtney Wehner Apr 26, 2007 04:39 PM
She called back to say that this is all fixed.
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Brian Smith Apr 26, 2007 03:33 PM
assigned since the task is pretty much out of our 
hands. Just make sure to follow up later.
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Brian Smith Apr 26, 2007 03:33 PM
Task reassigned to Brian Witt.
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Brian Witt Apr 26, 2007 11:37 AM
Machine pulled an IP down in the tech area and had
full network access and mapped drives. I took a
thinclient over to her office and that didn't
connect either, so it looks like a port issue. 
Contacted telecom and they sent a technician to
have a look.  I updated the technician on the
situation and Nancy said she would call back with
the results.  
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Brad Dougherty Apr 26, 2007 11:15 AM
Task reassigned to Brian Witt.
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Brian Witt Apr 26, 2007 11:02 AM
Limited or no connectivity issue.....disabled and
enabled connection, tried an ipconfig release and
renew, and attempted to update and then roll back
drivers, but nothing worked.  I have taken the
machine down to UCS to further troubleshoot.
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Jonathan Guillen Apr 26, 2007 10:23 AM
User called back. She was on the other line when 
Brian called. Let her know that Brian was on his 
way.
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Brian Witt Apr 26, 2007 10:21 AM
I'm going to stop by
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Brian Witt Apr 26, 2007 10:17 AM
Left vm for times
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Jonathan Guillen Apr 26, 2007 10:08 AM
Just waiting for them to come in, are you Brian?
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Jonathan Guillen Apr 26, 2007 10:07 AM
Task reassigned to Brian Witt.
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Jonathan Guillen Apr 26, 2007 10:06 AM
As a result, Sophos displays unable to update 
error. Page not found when trying to access 
websites. She will be in the Office the whole 
day. 
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Brian Witt Apr 26, 2007 10:05 AM
Task reassigned to Brian Witt.
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