Service Request Ticket - # 20502

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2007 01:00 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060591[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
Serial No. 1C35VC1 Location PDR

CPU Quad Xeon, Two 2GHz Dual-Core Intel Xeon


OS Unknown Software

Wired NIC 00:19:B9:2C:25:AA


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) May 16, 2007 09:04 AM
infromed them that they will have to get a new
machine if they want XP 64 edition.
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Myron Hoeckle (Student) May 15, 2007 01:26 PM
they have the processor power, but not the chipset.
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Myron Hoeckle (Student) May 15, 2007 12:00 PM
http://www.intel.com/cd/channel/reseller/asmo-na/eng/products/server/processors/5100/feature/index.htm
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Myron Hoeckle (Student) May 15, 2007 11:49 AM
looking up specs for possible xp 64 os.
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Myron Hoeckle (Student) May 11, 2007 08:07 AM
we are looking into other work around besides the OS.
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Myron Hoeckle (Student) May 10, 2007 11:49 AM
Try turning off the page file.
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Myron Hoeckle (Student) May 10, 2007 10:20 AM
need to tell Joe about this bad stick. 
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Myron Hoeckle (Student) May 09, 2007 09:39 AM
there is a bad stick of ram.
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Myron Hoeckle (Student) May 08, 2007 05:59 PM
will deliver tomorrow
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Myron Hoeckle (Student) May 08, 2007 01:50 PM
called and informed him of the situation.
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Myron Hoeckle (Student) May 08, 2007 01:04 PM
setup the machine now I have to format drives,
move around sing and dance...
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Myron Hoeckle (Student) May 07, 2007 08:16 AM
seems to be all setup I'll deliver then get the
final word.
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Myron Hoeckle (Student) May 04, 2007 12:03 PM
grabbed the install DVD's
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Myron Hoeckle (Student) May 04, 2007 08:44 AM
copying the directory to the local machine.
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Myron Hoeckle (Student) May 04, 2007 08:41 AM
the setup disk for adobe production studio is not
working properly, it claims it cannot find a dll
file that is located in the same directory, hence
it will not move forward.
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Myron Hoeckle (Student) May 03, 2007 12:17 PM
he stopped by and we discussed what to do.
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Myron Hoeckle (Student) May 02, 2007 02:23 PM
called him and let him know that I am ready.
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Myron Hoeckle (Student) May 02, 2007 09:52 AM
will call him at 2.
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Myron Hoeckle (Student) May 02, 2007 09:35 AM
update time set to 3 am so not to interfere with
the video editing.
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Myron Hoeckle (Student) May 02, 2007 09:34 AM
printers added, dvd, quicktime, and filezilla
installed.
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Myron Hoeckle (Student) May 01, 2007 12:58 PM
installing windows xp, drivers found.
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Jonathan Guillen May 01, 2007 10:01 AM
Larry Bently called inquiring if/when the 
computer will be delivered today. His ext is 
88975.
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Audrey Macken Apr 30, 2007 02:03 PM
He will be available all day tomorrow.
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Joe Crowe Apr 30, 2007 12:15 PM
Task reassigned to Myron Hoeckle.
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Joe Crowe Apr 30, 2007 12:03 PM
Point 3b:  When you are ready to install CS2, call
Larry to schedule him to come over to choose options.
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Joe Crowe Apr 30, 2007 12:02 PM
Build from Disk.  No ghosting is necessary either way.
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Joe Crowe Apr 30, 2007 12:00 PM
There's a doc taped to it that outlines a bit of
what Roy wants.
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Tricia Flaherty Apr 26, 2007 01:02 PM
I have this beast on metal desk in ITC008, I have 
inventoried it but did not collect NIC yet so if 
you could update that during setup process that 
would be greatly appreciated,  Setup Sheet will 
give you addt'l info.  No Office for this non-
standard machine :), but please record any 
software that they may request you to load in the 
inventory record
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