Service Request Ticket - # 20505

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2007 02:05 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20020685[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0034708; 17
Serial No. MX08G152476051BGAESP Location PDR

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr May 01, 2007 10:10 AM
Joe confirmed that the subject line means that our
spam filter caught the virus on its way in and
cleared it. Called Jerrie and left a vm informing
her of this. Unflagging task. Told Jerrie to go
ahead and delete the emails if she hasn't already.
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Michael Orr Apr 26, 2007 03:27 PM
Aside from being weird I can't find anything odd
about these emails. I've told Jerrie to hold them
in her inbox for now so I can talk to joe about
them tomorrow.
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Michael Orr Apr 26, 2007 03:26 PM
The only content in the body of the emails is the
following:

Hiermit erhalten Sie die angeforderten Unterlagen
mfG
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Michael Orr Apr 26, 2007 03:19 PM
I've forwarded the emails to my wou account so I 
can take a look at them on my machine without 
risk to Jerrie's computer.
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Michael Orr Apr 26, 2007 03:19 PM
Silly tag markers. The below should read:

Lester [Abe@vc.netyou.jp]
Suzanne [Rolland@c2i.net]
Darrel [Archie@otenet.gr]
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Michael Orr Apr 26, 2007 03:17 PM
Lester [Abe@vc.netyou.jp]
Suzanne 
Darrel 

Are the three senders of the emails. The details 
of the emails dont' show any forwarding.
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Michael Orr Apr 26, 2007 03:14 PM
There are three emails she's recieved, all of 
them today, and all of them sent in before 6am. 
One at 3:16, one at 5:10 and one at 5:12. Each 
email is 3kb in size. Subject line reads:

[PMX:VIRUS] RE:

one email (5:12 email) states: [PMX:VIRUS] RE: 
Vertrag

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Michael Orr Apr 26, 2007 03:07 PM
Task reassigned to Michael Orr.
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Michael Orr Apr 26, 2007 03:07 PM
Got her on the phone. Heading over.
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Michael Orr Apr 26, 2007 02:58 PM
Jerrie isn't in the office Fridays so if we don't
get a hold of her today we'll have to try Monday.
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Michael Orr Apr 26, 2007 02:58 PM
Called and left vm asking for her WOU number as
well as times she'd be in.

Also asked if she's getting these in emails with
the PMX:Virus message as a subject line or if
Sophos is popping up a message. Given the mention
of a "filter" I'm thinking these are emails that
are hitting her inbox and not an actual virus
message. I could be wrong though.
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Michael Orr Apr 26, 2007 02:55 PM
WOU number of the machine she's using would be
useful so we can remote in.

Please assign this ticket to Joan after it's
closed and make sure it's flagged and under her.
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Courtney Wehner Apr 26, 2007 02:06 PM
She is not opening them, but does not want them 
to continue. She said that she recieved 3 of 
these. She will be in her office till 4:30p
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