Service Request Ticket - # 20512

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2007 07:18 PM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050195[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 7K0BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:1C:B2

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Apr 27, 2007 10:21 AM 
Laptop logged onto mash with full wireless signal.
 I assume student was in a "dead spot" within the
library.  Walked the laptop around each level of
the library and there was a full signal throughout
the building.
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Courtney Carlson Apr 26, 2007 07:21 PM 
Student logged into machine,coudln't get 
internet, so staff member tried to log on to 
machine and now "mash isnt available"

WOU Library laptop #13

Caller: Molly Christianson, Library staff
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