Service Request Ticket - # 20513

Service Request Information

CONTACT Name Strand, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2007 08:25 AM
Department Humanities Division Phone 88325
Location Email strandc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030596[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. HG30Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:51:E8

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 18, 2007 12:13 PM 
Updated... I did a few restarts and no
problems/errors occured.
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Audrey Sundkvist May 18, 2007 11:07 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist May 18, 2007 11:07 AM 
Probably needs a Windows update. I will meet with
her at 11:45 to find out...
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Audrey Macken May 18, 2007 08:49 AM 
I tried to get a hold of Brad and was informed 
that he is in a meeting. I mentioned Brad's note 
below about what to do if it happens again. 
Cheryl will be in for about 5 more minutes, then 
will be in class. She will leave the message on 
her screen.
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Mark Lyons May 09, 2007 07:24 AM 
Cheryl called back she recieved another 'generic 
host error' upon login.
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Brad Dougherty May 01, 2007 08:57 AM 
She wasn't able to replicate the error.

Please keep her on the phone next time and have
her keep the error on the screen, then forward her
to me.
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Jonathan Guillen May 01, 2007 08:41 AM 
Task reassigned to Brad Dougherty.
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Jonathan Guillen May 01, 2007 08:41 AM 
User called back. Reported 'generic host error' 
upon start up.
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Brad Dougherty Apr 27, 2007 12:04 PM 
Did some scans, ran gpupdate. Hopefully this helped.
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Brad Dougherty Apr 27, 2007 10:22 AM 
Task reassigned to Brad Dougherty.
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Audrey Macken Apr 27, 2007 10:21 AM 
She is now getting error messages left and right. 
She is unable to open Word, now. She was able to 
check her email, but has had problems since then. 
She said she will leave her computer on for 
someone to work on it, but she may be in class.
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Brad Dougherty Apr 27, 2007 08:50 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 27, 2007 08:50 AM 
I remotely restart the machine. Its up and running
now. Closing the task.
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Audrey Macken Apr 27, 2007 08:28 AM 
She turned it on, it had a windows error message 
and then wouldn't respond after she restarted it. 
It then had a message that said 'End Program 
Explorer.exe, program is not responding.'
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