Service Request Ticket - # 20530

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2007 09:32 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060079[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXD73389 Location PDR

Model PQ5409A Hostname
Notes fuser replaced 7/2007 from P0062321, HP 4350 maintenance kit FROM p0063296 10/2007, Fuser for 4250 printer #RM1-1082-AEX from P0063933 12/2007 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:C8:C0

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Apr 30, 2007 11:02 AM 
Task reassigned to Joe Crowe.
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Audrey Macken Apr 30, 2007 09:39 AM 
'Non HP supply installed' is the message she is 
getting. She is installing used toner cartriges 
in the printers. She made sure they were the 
correct cartriges, but she is getting this with 
multiple cartriges on multiple printers. Rather 
than sending jobs to the remaining printer, jobs 
are backing up on these printers.
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