Service Request Ticket

Service Request Information

CONTACT	Name	Alexander, Joel	Date	Apr 30, 2007 02:35 PM
	Department	Behavioral Sciences Division	Phone	88355
	Location		Email	alexanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030732 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	9NC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:05:B1

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 01, 2007 04:51 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	May 01, 2007 04:51 PM	everything is fine on his end. Telecom was up there yesterday working on something in the wiring closet. I went and talked ot teresa and she said someone would go up tomorrow to take care of it. Closing ticket.	Add Attachment
Michael Orr	May 01, 2007 04:28 PM	Heading over.	Add Attachment
Courtney Wehner	May 01, 2007 04:09 PM	He is there now till 5p.	Add Attachment
Jonathan Guillen	May 01, 2007 10:37 AM	User called back. He is available from now until 2 PM.	Add Attachment
Brian Smith	May 01, 2007 08:23 AM	called and left a voicemail asking for times available since we were not able to get ahold of him yesterday.	Add Attachment
Skyler Gregory	Apr 30, 2007 04:43 PM	Called again and left vm for times.	Add Attachment
Skyler Gregory	Apr 30, 2007 03:35 PM	Called, didn't leave vm. I'll call back in a few.	Add Attachment
Skyler Gregory	Apr 30, 2007 03:32 PM	I went up to his office but he wasn't there.	Add Attachment
Skyler Gregory	Apr 30, 2007 03:25 PM	Task reassigned to Skyler Gregory.	Add Attachment
Christian Mendez	Apr 30, 2007 02:36 PM	Avaliable anytime today before 5:00pm. This problem just started today. He can log on to the machine, but does not have internet connection and cannot access any of the drives in the server.	Add Attachment