Service Request Ticket - # 20561

Service Request Information

CONTACT Name Da Soller, Claudio   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2007 09:44 AM
Department Humanities Division Phone 88487
Location Email dasollec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040680[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 86T8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 86t8z61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:13:6F

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith May 11, 2007 12:22 PM 
He didn't have the correct JRE
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Brian Witt May 11, 2007 11:59 AM 
Task reassigned to Brian Smith.
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Audrey Macken May 11, 2007 09:56 AM 
He has spoken to Eduardo Gonzalez and Elizabeth 
Braun, who are also having this problem.
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Audrey Macken May 09, 2007 12:41 PM 
He has admin access now, but no password. He 
would like a call back about it.
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Christian Mendez May 07, 2007 04:59 PM 
He tried to install, but still not working
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Brian Smith May 07, 2007 11:55 AM 
She is not an admin on the machine. I made her an
admin and that should solve the problem.
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Brian Smith May 07, 2007 11:55 AM 
Task reassigned to Brian Smith.
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Brian Smith May 04, 2007 11:17 AM 
Just a note for the person that is able to 
contact her. Run the installer from K:\Languages

Install the sun_jre_installer.exe first and then 
do the dialang.exe.
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Brad Dougherty May 04, 2007 11:05 AM 
Called and left a message requesting a call back
and availability.
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Jonathan Guillen May 01, 2007 09:45 AM 
InstallShield reports an error when trying to 
copy a file during installation.
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