Service Request Ticket - # 20563

Service Request Information

CONTACT Name Divers, Darrin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2007 01:47 PM
Department Phone 88467
Location Email diversd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020292[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0039184; Latitude c640 Mobile P4, 1.7GHz
Serial No. Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software

Wireless NIC 00:09:7C:AE:5B:14

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith May 04, 2007 12:08 PM 
re-installed sophos and did updates. It passed 
bradford.
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Brian Smith May 04, 2007 11:21 AM 
I am going to go take a look at this.
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Joe Crowe May 02, 2007 11:31 PM 
I believe Bradford AV was ood (out of date). 
That's resolved now, but some laptops may be
crapified.
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Joe Crowe May 02, 2007 11:30 PM 
Task reassigned to Brian Smith.
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Courtney Wehner May 01, 2007 01:50 PM 
He is using this for ther term and for his 
classes, so the sooner someone can look at this 
the better. Thanks
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Courtney Wehner May 01, 2007 01:48 PM 
The laptop is in MA 114. This is a classroom and 
it will be open. It will not allow him to get 
onto the network. He is using this in a class.
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