Service Request Ticket - # 20571

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2007 10:34 PM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040981[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. FH42P71 Location PDR

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:D1:4D:A1


Wireless NIC 00:12:F0:88:47:29

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 07, 2007 12:14 PM 
Called to check up on the laptops.  They are all
working and are able to connect to the MASH domain.
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Michael Orr May 04, 2007 04:55 PM 
Task reassigned to Brian Witt.
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Brian Witt May 03, 2007 10:46 AM 
Kathy is out of her office until May 8th.
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Brian Witt May 02, 2007 01:22 PM 
Logged into all of the laptops that has issues. 
Could not reproduce the problem with any of them.
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Brian Witt May 02, 2007 10:41 AM 
Went over to check out the laptops.  Since there
are so many laptops with the same problem, it is
most likely a networking issue.  Turned on half of
the computers and was able to log onto the MASH
domain without a problem.  Excellent wouwireless
signal throughout the building.
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Adam Bates May 01, 2007 10:38 PM 
These machines will not allow users to log-on:  
#3 (20040981), #7 (20040977), #8 (35135252278760),
#10 (20040979), #11 (20050199), #20 
(35135252278810), #21 (35135252278877), #22 
(35135252278828)
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