Service Request Ticket - # 20575

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2007 09:17 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051057[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 2420dn printer - B/W laser #Q5959A#ABA
Serial No. SCNGKK52819 Location PDR

Model Q5959A Hostname
Notes 2 paper trays, duplexing, 28ppm, 1200X1200 dpi, 75000 pages per month PRINTER MAINT: LJ 2420 Maintenance Kit from P0092556 NOV2013 SR52317; HP LJ 2420 Pickup Roller from VISA2013003986 MAY2014 SR53536; Ink/Toner Refill

Wired NIC 00:14:38:95:87:FB

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe May 02, 2007 11:44 PM 
Label stuck inside the registration area.  I also
rebuilt the registration ass'y
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Brian Witt May 02, 2007 12:18 PM 
Task reassigned to Joe Crowe.
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Brian Witt May 02, 2007 12:16 PM 
Printer (Sid) is from Upward Bound in APS. Paper
feed issue.  Printer will not load paper from
manual tray and duplexer fails. Pulled printer and
it is now in UCS.
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Brian Witt May 02, 2007 10:55 AM 
Task reassigned to Brian Witt.
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Patrick Shanley May 02, 2007 09:19 AM 
she reported reoccuring problems with the 
printer, not receiving files, service error, 
paper jams.
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