Service Request Ticket

Service Request Information

CONTACT	Name	Alexander, Joel	Date	May 02, 2007 03:54 PM
	Department	Behavioral Sciences Division	Phone	88355
	Location		Email	alexanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030732 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	9NC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:05:B1

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	May 08, 2007 12:09 PM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	May 08, 2007 12:09 PM	ran gpupdate and it fixed the network drives.	Add Attachment
Jonathan Guillen	May 08, 2007 10:36 AM	User called. He is available from now until 2.	Add Attachment
Michael Orr	May 08, 2007 09:57 AM	Called and left vm.	Add Attachment
Michael Orr	May 07, 2007 03:35 PM	Called, he wasn't in. Left vm asking for a variety of times he'll be in this week so we can get a hold of him. When users call back in with times we need more than a single window.	Add Attachment
Audrey Macken	May 07, 2007 10:07 AM	Available today until noon and 2 to 2:45.	Add Attachment
Michael Orr	May 03, 2007 01:04 PM	Called, left vm asking for another time.	Add Attachment
Audrey Sundkvist	May 03, 2007 11:57 AM	Called and left a message asking for another time he is available... because he's not there now (his previously listed availability.)	Add Attachment
Christian Mendez	May 02, 2007 03:57 PM	He called saying that after UCS + Telecom. came and worked on his machine, he does not have any of the drives but the H: Drive on his machine. He will be Available from 11:00am - 2:00pm Tomorrow (May 3rd)	Add Attachment