Service Request Ticket - # 20587

Service Request Information

CONTACT Name Hutchinson, Joe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2007 04:48 PM
Department Campus Public Safety Phone 88016
Location Email hutchinsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060581[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Panasonic Toughbook 51 laptop #CF-51PFDEEBM
Serial No. 7DTYA38654 Location PDR

CPU Unknown


OS Unknown Software MSOffice Pro Plus 2007 from P0061279 installed as Microsoft office Pro 2003

Wired NIC 00:0B:97:35:74:F3


Wireless NIC 00:19:D2:B1:AE:58

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 10, 2007 10:41 AM 
Delivered Laptop
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Brian Witt May 10, 2007 09:33 AM 
Unable to find DOS drivers for the Ethernet
controller, so I didn't make an image
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Brian Witt May 07, 2007 02:36 PM 
Working on getting the laptop ready to make a new
image
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Brian Witt May 07, 2007 02:17 PM 
OK, John removed my account info from the Bradford
server. The laptop needs to be setup with Bradford
again using a PS account.
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Brian Witt May 07, 2007 11:25 AM 
Task reassigned to Brian Witt.
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Brian Witt May 07, 2007 11:24 AM 
The Landers lab, which is where John is located
opens at 2pm.
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Brian Witt May 07, 2007 11:22 AM 
When setting up the Bradford agent, I registered 
under my account. This needs to be changed over to
the public safety account. Since Paul is out for
awhile, John Rushing will need to be contacted. 
His number is 503-838-9201
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Brian Witt May 04, 2007 04:19 PM 
PS said they want Office on this laptop.  Tricia
said a license has been ordered, so I installed
it.  All drivers have been installed. I installed
Sophos and Bradford has been configured, but the
account is disabled because it is not fully
registered.
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Tricia Flaherty May 02, 2007 04:49 PM 
W#20060581[Edit Inv] and its accessories will be in a tech 
inbox with invoice and Setup sheet
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