Service Request Ticket - # 20598

Service Request Ticket - # 20598

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Service Request Information

CONTACT	Name	Wade, Philip	Date	May 03, 2007 11:36 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	May 15, 2007 08:54 AM	Taken care of.	Add Attachment
Brian Witt	May 14, 2007 01:15 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Macken	May 14, 2007 12:06 PM	He is going to drop it off with us.	Add Attachment
Mark Lyons	May 14, 2007 08:02 AM	When Philip tried to log onto mash it says that his login is not available, and when just on the laptop he is told that his login is incorrect. When he turns on the laptop it lists admin and he has to change it to his login. Available until 10am this morning. 12-2pm afternoon. or after 4 if he has to bring it over.	Add Attachment
Skyler Gregory	May 10, 2007 03:26 PM	Gave pc to the secretary... Closing ticket	Add Attachment
Skyler Gregory	May 10, 2007 03:15 PM	Task reassigned to Skyler Gregory.	Add Attachment
Audrey Sundkvist	May 09, 2007 09:35 AM	I was able to get ahold of Philip and installed the ArcView 3.3, because that is what he wanted. He will be in room 119 or 125 (directly across the hall from his office) all day today, but has office hours from 12:00-2:00pm. He told me to bring the laptop by "anytime before 4:30" and "before 2 would be best." I stopped by and he wasn't there. The laptop is all set-up and in Outbox number 5.	Add Attachment
Audrey Sundkvist	May 09, 2007 08:17 AM	Called and left another message requesting to know which ArcViewer he was wanting.	Add Attachment
Audrey Sundkvist	May 07, 2007 09:21 AM	The printers have been set-up under my profile (asundkv).	Add Attachment
Audrey Sundkvist	May 04, 2007 04:14 PM	I forgot to mention: when I called I left a voice mail - I did not talk to Philip directly about the ArcView applications.	Add Attachment
Audrey Sundkvist	May 04, 2007 04:13 PM	I have installed Arc Gis9.2 and called Philip again to ask about which ArcViewer he wanted, there are 6 different ones in the T: drive: Arcview 3.3 ArcView 3d Analysis ArcView Network Analysis 1.0b ArcView Image Analysis 1.1 ArcView Spacial Analysis 2.0a Also, the printers he specified are not on radar.	Add Attachment
Sarah Callaway	May 04, 2007 03:22 PM	He wants both v9 and the viewer, and would like to connect to NS 124 and 125 printers NS 218(A - if it a color printer).	Add Attachment
Audrey Sundkvist	May 04, 2007 03:05 PM	The Laptop is almost ready. It has all of the requested software except the Arc software(s) and printer. I called and left a voice mail asking whether he wants just Arc Gis Viewer or if he wants Arc Gis v9 or if he wants both, and also which printers he wants the laptop to connect to.	Add Attachment
Audrey Sundkvist	May 04, 2007 09:52 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	May 03, 2007 11:37 AM	This is in tech inbox with Setup sheet and invoice. Please make note of LOTS of extra software to install for this laptop	Add Attachment