Service Request Ticket

Service Request Information

CONTACT	Name	Parpart, Jerrie Lee	Date	May 03, 2007 03:21 PM
	Department	Library & Media Services	Phone	88419
	Location		Email	parparj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020679 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 Series, Intel P4-2.8GHz
	Serial No.	BRHNF31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photohop, Macromedia Dreamweaver MX, Adobe Acrobat 6.0
	Wired NIC	00:07:E9:78:12:F4

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 03, 2007 04:25 PM	Just needed to download a windows update for the remote desktop connection software. Fixed and working. Closing ticket.	Add Attachment
Michael Orr	May 03, 2007 03:57 PM	Just going to make a shortcut to mstsc.exe for them.	Add Attachment
Michael Orr	May 03, 2007 03:55 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	May 03, 2007 03:55 PM	Heading over.	Add Attachment
Courtney Wehner	May 03, 2007 03:33 PM	She has two students who do not have this option when they log onto this computer. Amber Smodey V00211991 and Christin Johnson (she is going to get back to us with her V#) these are the two students who need to be able to get to remote desktop. Jerrie said that she used to have this option when she logged onto that comp but now it is not showing up for her either.	Add Attachment