Service Request Ticket - # 20606

Service Request Ticket - # 20606

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Service Request Information

CONTACT	Name	McGlade, Michael	Date	May 03, 2007 04:48 PM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040422 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
	Serial No.	5V30T51	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730
	Wired NIC	00:0F:1F:C7:AC:51
	Wireless NIC	00:0E:35:76:4A:43

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 14, 2007 05:09 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	May 14, 2007 05:09 PM	Went over to his office. Ran gpupdate /force and that fixed the problem. He said he was having problems with speed of saving documents when he was using wireless. I was unable to duplicate this and he said he'd just call in a new ticket if this was a persistent problem. He seemed happy. Closing ticket.	Add Attachment
Michael Orr	May 14, 2007 04:30 PM	Called user. Line was busy. Skype disconnected me. Trying back again in a few minutes.	Add Attachment
Audrey Macken	May 14, 2007 01:45 PM	He is back now. His computer will be on in his office for the next 4 hours, Jeane Deane can open the door, but he won't be in.	Add Attachment
Courtney Wehner	May 10, 2007 04:37 PM	He called back and said that he realizes that people were leaving VM for him, but he has been home all week deathly ill. He wanted me to put this task on hold and will call us when he is back on campus.	Add Attachment
Joe Crowe	May 10, 2007 02:57 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	May 10, 2007 02:57 PM	called him and left msg about closing the task.	Add Attachment
Michael Orr	May 10, 2007 10:29 AM	Left another vm for times and if this was still a problem.	Add Attachment
Audrey Sundkvist	May 09, 2007 09:41 AM	Called and left a message asking for availability.	Add Attachment
Michael Orr	May 08, 2007 01:41 PM	Called, left no vm.	Add Attachment
Michael Orr	May 08, 2007 09:48 AM	Called, left vm.	Add Attachment
Michael Orr	May 07, 2007 03:39 PM	Called, left vm asking for times he'll be in.	Add Attachment
Michael Orr	May 04, 2007 04:55 PM	If he can access the P drive on other machines the odds are we can just disconnect his network drives, have him relog, and it should be good.	Add Attachment
Courtney Wehner	May 03, 2007 04:50 PM	He said that when he goes to save he has other drive options, just not the public HTML drive. He said that he does not have this problem on other computers. He will be back on campus Monday around 2p.	Add Attachment