Service Request Ticket - # 20636

Service Request Information

CONTACT Name Beck, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2007 11:04 AM
Department The Research Institute Phone 5413460598
Location Email beckl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050324[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag FZ5R981 Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. FZ5R981 Location Laura Beck

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro Plus 2007 from P0073053 11-2009
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty May 09, 2007 05:35 PM 
Her machine was looking to the wrong DNS server.
Fixed.
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Brad Dougherty May 07, 2007 02:44 PM 
I called her back and left a message requesting
Don's direct #.
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Brad Dougherty May 07, 2007 02:29 PM 
****This is an email****
Thanks for looking into this Brad.

541-346-4395
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Brad Dougherty May 07, 2007 12:06 PM 
Don Moon is going to e-mail me the contact info
for U of O's isp dept.
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Brad Dougherty May 07, 2007 12:04 PM 
Task reassigned to Brad Dougherty.
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Audrey Macken May 07, 2007 11:05 AM 
They have rebooted the server there and she is 
connected to the local server, but not the WOU 
server, so she can't access email and things like 
that. She can be reached at 541-346-0598.
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