Service Request Ticket - # 20656

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2007 08:07 AM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051159[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. S0612YB9142 Location PDR

CPU Unknown


OS Software

Wired NIC 00:14:4F:0E:8C:9F

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe May 09, 2007 11:34 PM 
Task reassigned to Joe Crowe.
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Joe Crowe May 09, 2007 11:34 PM 
done
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Audrey Macken May 09, 2007 10:51 AM 
He called to check the status of this. I told him 
it is a problem we are experiencing this morning 
and will call him when it is taken care of.
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Patrick Shanley May 09, 2007 09:11 AM 
Kara Groshong called stating the same problems 
with the thin client log in
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Patrick Shanley May 09, 2007 08:08 AM 
He can log in but a network service caption 
appears saying the system can't load, and when to 
does load partially several icons are missing 
from the desktop
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