Service Request Ticket - # 20686

Service Request Information

CONTACT Name Wilson, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2007 09:27 AM
Department The Research Institute Phone 88786
Location Email wilsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041091[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 4600 - TRI Purchased - TRI# 87321035
Serial No. Location PDR

CPU Unknown


OS Unknown Software
TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist May 18, 2007 11:41 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist May 18, 2007 11:41 AM 
The problem is not sending emails - it is that the
people she sends them to sometimes do not receive
the emails until a half hour later, which is too
long for her. The problem is sporadic, and is most
noticeable when she will send out an email to many
people and receiver1 gets the email in 2 minutes
while receiverb does not get the email for 30. 

I installed the latest Microsoft Outlook update
and explained to Lisa that sometimes emails do
take a longtime and that is unavoidable - but that
the update could help.
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Audrey Macken May 18, 2007 09:39 AM 
She said this is doing the same thing again. It 
took about a half hour to send a couple emails 
this morning.
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Skyler Gregory May 10, 2007 11:41 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory May 10, 2007 11:41 AM 
She said she hasn't had any actual problems, it
was just taking a long time when she sent emails.
She said she would call back if it continued but
didn't want me to come over see if i could help.
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