Service Request Ticket - # 20691

Service Request Information

CONTACT Name Loving, Mollie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2007 01:58 PM
Department Disability Access Services Phone 88250
Location Email lovingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist May 21, 2007 08:15 AM
Task reassigned to Audrey Sundkvist.
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Brian Witt May 18, 2007 01:19 PM
Myron has the TypeWell install instructions to be
added to TACO.
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Brian Witt May 18, 2007 01:14 PM
Susie isn't in and she is the one who knows which
machines have the TypeWell software that needs to
be uninstalled for the software license transfer.
 She available:

Monday 8-8:45AM  and  12-2PM
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Brian Witt May 18, 2007 01:08 PM
TypeWell is installed on both laptops.  They are
ready to be delivered
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Brian Witt May 18, 2007 11:30 AM
TypeWell is the software needed. Susie dropped of
instructions on how to transfer TypeWell licenses
from one machine to another, so I am working on that. 
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Audrey Macken May 16, 2007 10:28 AM
Mollie called and said that Susie is going to 
check on this and will give you a call. She just 
hasn't had a chance yet.
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Brian Witt May 16, 2007 10:25 AM
Called and someone other than Mollie answered. 
She did not know what specialty software is needed
for these laptops, so she left a message for
Mollie requesting this info.
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Brian Witt May 14, 2007 02:11 PM
Once we get the correct software info (what
software / who has the install discs or is it on
the network / are there any licensing issues) Joe
wants this information organized and added to TACO. 
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Brian Witt May 14, 2007 11:54 AM
In the meantime, I made a Latitude d620 image,
since we did not have one on the server.
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Brian Witt May 14, 2007 11:06 AM
Called to find out what specialty software is
needed for the laptops - Mollie says she will have
someone call back today with that information.
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Brian Witt May 11, 2007 03:55 PM
Windows updates are complete.
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Brian Witt May 11, 2007 02:35 PM
Did a fresh install of XP and installed all the
drivers. Working on all the updates.
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Brian Witt May 11, 2007 02:34 PM
NOTE: I am only working on 20060626[Edit Inv]. Once this
laptop is ready, I will make an image and load it
onto 20060627[Edit Inv].
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