Service Request Ticket - # 20715

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2007 10:55 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050134[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 742WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:41:BB


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt May 14, 2007 12:58 PM
Unfroze the lab machine, removed it from the MASH
domain, but then had to call in reinforcements for
lab-admin privileges. Joe stopped by to add the
machine back to the domain and ran gpupdate, which
solved the problem.
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Brian Witt May 14, 2007 11:01 AM
Task reassigned to Brian Witt.
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Audrey Macken May 14, 2007 10:58 AM
Computer will not let people log in. The message 
says something about Mash and something about not 
recognizing it, but she didn't know exactly what. 
The computer is on the first floor on the left 
past the periodicals, with an Out of Order sign 
on it.
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