Service Request Ticket - # 20717

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2007 11:12 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060482[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6400 Intel Core 2 Duo T5500, 1.66GHz, 2MB L2 Cache, 667MHz FSB
Serial No. 3ZKFFC1 Location PDR

CPU Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)


OS Unknown Software MS Office Pro Plus 2007 from P0060199 installed as Office Pro 2003

Wired NIC 00:19:B9:51:D2:A6


Wireless NIC 00:19:7D:5D:35:67

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith May 14, 2007 12:07 PM 
this is working now.
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Brian Smith May 14, 2007 11:23 AM 
Task reassigned to Brian Smith.
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Audrey Macken May 14, 2007 11:15 AM 
She got a message from Sophos saying her computer 
is quarantined. She tried to rescan, but it isn't 
doing anything.
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