Service Request Ticket

Service Request Information

CONTACT	Name	Willis, Karen	Date	May 15, 2007 10:39 AM
	Department	Creative Arts	Phone	88461
	Location		Email	willisk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040753 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	sqp5120g4pnz	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0051830, Adobe Photoshop CS v8 from P0049796 moved from 990279, TRANSFERED TO W#20090799(Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036)
	Wired NIC	00:11:24:71:49:3C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 17, 2007 01:03 PM	Brad called him and gave him the serial number to type in. All good. Closing ticket.	Add Attachment
Courtney Wehner	May 17, 2007 12:24 PM	Scott Grim called back and said that the software was installed but the license number was never added so he cannot use the software. I called and told the techs.	Add Attachment
Michael Orr	May 17, 2007 10:34 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	May 17, 2007 10:34 AM	Heading over to get this installed.	Add Attachment
Tricia Flaherty	May 15, 2007 10:41 AM	I have put 3 DVD set on T:\5. Mac Software\Adobe\Creative Suite Standard 3 for MAC with txt file with serial#...This was ordered by Mary miller while Karen Willis was on maternity leave and also involved Scott Grim we have been waiting for media on this NEW version ifyou need actual disk copies for install come see me- Tricia PS- Invoice was given to Joanie already	Add Attachment